Wazen for Hajj: A digital ecosystem and smart business tools at the Hajj 2025 exhibition

Wazen prepares to participate in the 5th edition of the Hajj Conference and Exhibition 2025 through two booths within the event.The first booth, under the umbrella of Hospitality Capital (Booth D122), and the second, in the Innovation and Startups Zone (Booth F12), supported by the Ministry of Hajj and Umrah.At the exhibition, Wazen will showcase its latest technological innovations, foremost among them, the Smart Assistant, built on advanced artificial intelligence technologies.

This participation comes at a time when the reliance on digital systems in the Hajj sector is steadily increasing. The Smart Assistant introduces a new model for organizing workflows and managing data through clear, interactive steps that guide employees from the start of the process to its completion.

The Smart Assistant enables Hajj companies to manage their operations through a series of interconnected stages by:• Breaking down large tasks into small, organized steps that help employees understand and complete each phase accurately.• Speeding up data entry, accommodation, and bus allocation processes, while automatically guiding users to the optimal options.• Providing step-by-step guidance for tasks such as registering pilgrims, setting up gathering points, distributing rooms and camps, and navigating between stages seamlessly.• Simplifying data import and export through Excel files or integrated tools, with instant verification of data accuracy.

This structured methodology allows the system to operate smoothly even when team members change or new employees join.

The Smart Assistant integrates all operational stages within a unified system, including:• Preparing pilgrim data and customizing their programs.• Managing accommodation within camps and rooms.• Organizing transportation and scheduling buses.• Managing messages and communication templates, with WhatsApp integration for faster, real-time interaction.• An advanced dashboard that displays key statistics such as the number of registered and unassigned pilgrims, permit statuses, and notes.• Data analysis tools that provide accurate reports to support decision-making.

Through this integration, the Smart Assistant helps:• Minimize human error through guided, step-by-step operations.• Enhance staff efficiency and increase productivity.• Save time and effort compared to traditional methods.• Improve the pilgrim experience through better organization and smoother service delivery.

Wazen’s dual participation in the Hajj Exhibition reflects both its importance and strong presence in Hajj operations and its ambition to present a comprehensive digital ecosystem that combines operational excellence, employee performance improvement, and pilgrim satisfaction.While the Hospitality Capital booth allows Wazen to showcase its large-scale operational solutions, the Innovation Zone booth highlights its AI-powered tools that take Hajj management to a new level of advancement and speed.

Through this presence, Wazen reaffirms the role of technology in building a more organized and sustainable Hajj season, and its capability to develop effective solutions that meet company needs while enhancing the experience of the Guests of Allah.